About the position
Our Client is looking for a Hotel Manager to join their team
Location: Stellenbosch
Role Overview:
The Hotel Manager is responsible for ensuring the delivery of world-class service to all guests by overseeing and directing hotel teams. This role requires a strong leader capable of managing operations efficiently, upholding high service standards, and maintaining an impeccable guest experience. The ideal candidate demonstrates excellent managerial skills, a deep commitment to customer service, and the ability to create a positive and engaging environment for both guests and employees.
Main Responsibilities:
- Ensure world-class service is consistently delivered to all guests, measured by online reputation metrics and direct guest feedback
- Collaborate with relevant teams to implement policies, processes, and standards that directly impact guest safety, security, and preferences
- Conduct daily checks on public areas, guest rooms, and all facilities to uphold cleanliness and service standards
- Monitor the entire guest journey from arrival to departure, identifying opportunities for continuous improvement
- Liaise with the Maintenance Department daily and on specific projects to ensure urgent matters are addressed promptly and timelines are met
- Work with the Management Team to ensure all guest-related policies and standards are complete, documented, and effectively guide hotel operations
- Oversee daily arrivals, departures, and special requests, ensuring departmental delivery of established standards
- Lead weekly forecast planning to meet and exceed guest expectations
- Attend daily, weekly, and monthly meetings to remain informed of team and organizational developments
- Maintain detailed knowledge of Front Office, Housekeeping, and F&B procedures to provide ongoing evaluation and on-the-job training for team performance
- Support the selection and onboarding of competent employees with the HR Manager to ensure high service orientation and professionalism
- Work with Department Leaders to implement practices that support continuous development of team leaders and employees
- Provide timely feedback and conduct probationary and performance appraisals according to required standards
- Enforce discipline as necessary in line with the Code of Conduct
- Mentor team members daily by providing guidance and training to support performance excellence
- Collaborate with third-party suppliers to ensure service excellence for both the organization and guests
- Prepare and propose the annual budget, coordinating with Finance and Procurement to ensure inventory and par stock levels support consistent service quality
- Review Management Accounts and pre-payment statuses of bookings, alerting Reservations to potential issues or incorrect booking information in a timely manner
Experience and Skills:
- Minimum of 5 years of Hotel Management experience within a 5-star hotel or property
- Tertiary qualification in Hospitality or Hotel Management
- Advanced computer skills, including proficiency with Protel and MS Office
- Valid driver’s licence
Skills and Attributes:
- Ability to operate confidently in a fast-paced and challenging environment
- Effective complaint handling
- Exceptional organizational and leadership skills
- Excellent written and verbal communication skills
- Strategic thinking to drive operational improvements and innovation
- Sound understanding of budgets, P&L, and forecasting
- Highest standard of personal and professional integrity
Desired Skills:
- Hotel Manager
- General Manager
- Hotel General Manager
