About the position
Head of Training in our Johannesburg office
Key Responsibilities:
- Training Development & Implementation:
- Conduct needs analysis to identify training requirements across departments, including sales, customer care, accounts, production, and logistics. This will all be driven through the current and new CRM/ERP.
- Develop and implement comprehensive training programs that cover both the technical functionalities of the new ERP/CRM and the associated soft skills necessary for successful system adoption (e.g., change management, process adherence).
- Design and deliver learning solutions tailored to the unique needs of each department, ensuring employees are proficient in using the business system to support their daily workflows and achieve the company's business objective.
- Manage and plan all other training requirements of the business to ensure compliance with all relevant legislation.
- Stakeholder Management & Collaboration:
- Work closely with senior management and department heads to align training programs with organizational goals.
- Foster strong relationships with both internal and external stakeholders, including SETA, to ensure training and development needs are met.
- Coordinate with external training providers where necessary to deliver specialized programs.
- Compliance & Reporting:
- Ensure adherence to SETA requirements, including Learnerships and other training initiatives.
- Oversee the preparation and submission of Workplace Skills Plan (WSP), Annual Training Report (ATR), and other statutory reports.
- Monitor and track training compliance across the company to ensure all legal and regulatory requirements are met.
- Performance Monitoring & Evaluation:
- Evaluate the effectiveness of training programs and recommend improvements to ensure optimal learning outcomes.
- Monitor key performance indicators (KPIs) to assess the impact of training on employee performance and business results.
- Provide coaching and feedback to staff to help them integrate learning into their daily operations.
- Team Leadership & Development:
- Lead and mentor a team of trainers or learning facilitators and line managresensuring they are well-equipped to deliver training sessions.
- Promote a culture of continuous learning and professional development within the organization.
- Support the personal and professional growth of the HR team and other department staff involved in training initiatives.
- Training Coordination:
- Develop and manage training schedules, ensuring that sessions are conducted in a timely manner with all required resources available.
- Oversee logistics for training sessions, including venue selection, materials preparation, and coordination of trainers.
- Maintain accurate training records and certifications for all employees.
- Budget & Resource Management:
- Develop and manage the training budget, ensuring cost-effective delivery of training programs.
- Ensure the efficient use of resources and materials for training sessions.
- Innovation & Continuous Improvement:
- Stay up-to-date with the latest trends in training and development, incorporating new methodologies, technologies, and industry best practices.
- Implement innovative training techniques and solutions to enhance employee engagement and retention.
Required Qualifications & Experience:
- Experience:
- Minimum of 5 years of experience as a Training Manager or Senior Training Specialist within a similar industry.
- Proven experience in managing training across a variety of departments (e.g., call centres, logistics, customer care, sales, production).
- Proven experience of implementing and managing training of staff on a variety of CRM/ERP systems.
Extensive experience in learnerships, SETA requirements, WSP/ATR reporting, and statutory compliance.
Education:
- A relevant HR qualification (e.g., HR Management, Organisational Development, or Training and Development).
- Certifications in Training (e.g., ETDP or Train the Trainer) will be an advantage.
- At least 5 years experience in a similar role
- Skills & Competencies:
- Strong understanding of adult learning principles and training delivery methods (both physical and virtual classrooms).
- Excellent facilitation, presentation, and communication skills.
- Strong analytical skills and the ability to assess training needs and evaluate program effectiveness.
- Excellent project management skills, with the ability to manage multiple projects and meet deadlines.
- Ability to develop and manage relationships with stakeholders at all levels.
- High level of integrity and ethical standards in the delivery of training programs.
- Highly proficient in navigating and utilizing various technical systems, with a strong ability to quickly adapt to new technologies and software applications.
- Additional:
- Knowledge of business processes and the ability to align training with strategic business goals.
- Ability to work independently, take initiative, and drive change across the organization.
Personal Attributes:
- Leadership: Ability to lead and inspire teams, motivating them to achieve high performance and continuous development.
- Analytical Thinking: Ability to think critically, identify issues, and create effective solutions.
- Detail-Oriented: Ability to track and manage training records, compliance reports, and resources with precision.
- Relationship Building: A strong communicator who can build relationships with stakeholders across various departments.
- Adaptability: Ability to adjust training programs to meet the evolving needs of the business.
Desired Skills:
- training and development
- compliance
- performance monitoring
- hr management
- resource management
- training manager
- training specilaise
- staff training
- hr management organisational development
- Training And Development
- train the trainer
- etdp
Desired Qualification Level:
