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Secondments

HEAD: INFORMATION TECHNOLOGY INFRASTRUCTURE

Secondments

  • R00 per month
  • Permanent Management position
  • Pretoria CBD
  • Posted 11 Dec 2025 by Secondments
  • Expires in 2 days
  • Job 2627471
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About the position

MAIN PURPOSE OF THE JOB

To oversee, integrate, and optimise the Bank's IT infrastructure, support, and service delivery functions. This includes ensuring stable and secure infrastructure systems, reliable first- and second-line support, efficient IT service management, and proactive disaster recovery. The role manages vendor relationships, asset and access management, and ensures that IT support services meet agreed business service levels while driving customer satisfaction, cost efficiency, compliance, and innovation. The role will also be required to manage DR environment as well as form a critical part of the Cloud implementation and management.

Key Performance Areas

Infrastructure & Service Delivery Strategy:

  • Develop, implement, and monitor the integrated IT infrastructure and service delivery strategy.
  • Plan capacity, scalability, and availability to meet current and future business requirements.
  • Align infrastructure and service delivery planning with the corporate strategy.

IT Support & Service Delivery Management:

  • Oversee 1st and 2nd line support across applications, infrastructure, data, telephony, networks, and security.
  • Manage helpdesk operations, query resolution, and escalation protocols.
  • Monitor and report on SLA compliance for end-user support.

Infrastructure Management:

  • Oversee data centre operations including server rooms, UPS, fire systems, cooling, and housekeeping.
  • Ensure an optimal design and implementation of network and cloud infrastrutrure
  • Ensure high network uptime and adequate bandwidth for operations.

Vendor & Contract Management:

  • Build and maintain relationships with IT vendors and service providers.
  • Review, negotiate, and renew hardware, software, and licensing contracts in a timely manner.
  • Ensure accurate software asset management

Disaster Recovery Planning Management:

  • Develop, implement, and maintain disaster recovery and IT related business continuity plans.
  • Conduct annual disaster recovery testing and update plans accordingly
  • Collaborate with IT leadership to strengthen cybersecurity practices and controls.

People Management:

  • Participate in the selection and appointment of new team members.
  • Conduct regular meetings and promote open and ongoing communication with the team.
  • Ensure departmental performance management and capacity planning

Budget & Financial Management:

  • Governance, budgeting, and management of change delivery in the IT Infrastructure, including the oversight of incremental changes and major change and upgrade programmes.
  • Analyse the business plan to determine the financial requirements within area of responsibility.
  • Manage budget in accordance with policies, procedures and legal requirements

Preferred Minimum Education and Experience

  • Bachelor's Degree
  • 10 years experience in Infratsructure management and at least 5 years in infrastructure senior management
  • 8 - 10 Years in the below:
  • Management of IT infrastructure support, operations, and service delivery
  • Hands-on experience in desktop, application, and network support (LAN/WAN/SAN)
  • Database administration & Data Centre operations
  • Service Desk management and end-user support
  • Disaster recovery planning and execution
  • Vendor and contract management
  • Exposure to ERP environments

Critical Competencies

  • Infrastructure & Service Delivery Strategy Development
  • Storage, Network & Cloud Management
  • Service Desk Management & IT Support Tools
  • Budget and Financial Management
  • Disaster Recovery Planning Management and Cyber Security
  • People Management

Additional Requirements

  • Excellent Data Centre and IT operations knowledge
  • Detailed understanding of data security and disaster recovery processes
  • Working knowledge of Backup & recovery strategies
  • Knowledge/Experience of Recruitment Tools
  • Knowledge of PFMA

Desired Skills:

  • Commucation

Desired Work Experience:

  • More than 10 years

Desired Qualification Level:

  • Degree

Apply Now

Secondments

About the agency

Uniquely positioned to address your skills shortages, Secondments specialises in placing high-quality candidates in permanent, contract, project and interim management positions. We believe in creating synergy with our clients by building sound business relationships which enhance our understanding of their business and needs. Using a managed, controlled recruitment process, we are able to match the staffing needs of their organisations with suitably talented secondees. Our pool of professionals have a range of skills, both generic and specialist. These candidates, all of whom have verified education levels and experience, are available from two weeks to longer periods, depending on client needs. And if we do not have exactly the right fit for the role, we will source the best candidate. We are dedicated to providing a seamless, turnkey solution to ensure our clients get the right person, in terms of skill and integrity, at the right time to fulfil their organisational needs. Notwithstanding the name change due to the acquisition of Ernst & Young’s Advisory Secondments business to Secondments, the business has been in existence since 2003. The business was acquired as a going concern with the full staff complement, including all clients. This change broadens the scope of clients that Secondments can offer services to. Following a successful 13-year working relationship with Ernst & Young (EY), Siphiwe Dondolo, Jayson Theron and Carl Endenburg acquired the global audit and advisory firm’s secondment portfolio. Secondments started trading on 1 April 2015 with the full support of the EY Africa Executive Committee. Secondments works across South Africa, Africa, the United Kingdom, Ireland and the United Arab Emirates (UAE). We support our clients through a sophisticated talent pool of associates, working regularly with colleagues across international borders. Our candidates can assist in the finance, risk, IT/technology, human resources (HR), management consulting, operations and supply chain fields – across a number of sectors – including: • Financial Services (Banking, Insurance and Private Equity) • Oil and Gas • Construction • Power and Utilities • Public Sector and Government • Health • Mining and Metals • Consumer Products and Retail • Technology, Media and Telecommunications • Automotive Broad-Based Black Economic Empowerment (B-BBEE) Secondments is a 51% black-owned Level 2 B-BBEE organisation, one of the few specialist recruitment consultancies that are a true Level 2 B-BBEE provider. Eleven per cent (11%) of our company is now in the hands of a Black Ownership Trust, making a real difference to previously disadvantaged individuals. We opted for this in the belief that it would make a significant impact rather than benefit a select few. We are determined not to pay mere lip service to Black Economic Empowerment (BEE). Our Managing Director (MD), Siphiwe Dondolo, owns 40% of the business and was with EY for 9 years prior to moving over to Secondments as a shareholder and as the MD. OUR SERVICES As Secondments, we are confident we have the right combination of people, methodology, best practices and technologies to ensure we deliver seamless, efficient and effective services. These are based on a solid foundation of integrity, excellence, professionalism, best practice and value – delivered to both clients and candidates. Client services We offer the full- service of strategic talent matching ,namely: Permanent placements Executive Search Contract placements Temporary Employment Services Project Placements Interim management position placements Executive Search Our specialised service offerings have evolved in response to our clients’ unique needs for a strategic,customisable,Executive recruitment service whose delivery is executed with excellence in mind throughout the process. Leveraging off our unique networks within the Executive landscape to tap into passive candidates,our experienced recruitment team and proven track record in the industry we are best positioned to assist our clients to fill key positions in the most timeous, professional and efficient manner. Temporary contract staff work under the supervision and direction of our clients. Secondments manages them from a planning, HR, payroll and industrial relations perspective, however, freeing clients from time-consuming administration.

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