About the position
Job Title: Guest Relationship Expert
Location: Cape Town, Western Cape (Central Business District)
Shifts may include weekends and public holidays
Role Summary:
The Guest Relationship Expert plays a pivotal role in ensuring an exceptional guest experience from the moment of arrival. This is a guest-facing, service-oriented position requiring emotional intelligence, attention to detail, and strong communication. The ideal candidate is proactive, solution-focused, and passionate about helping clients feel informed, welcomed, and cared for.
Key Responsibilities:
- Review daily guest lists to prepare for arrivals
- Greet guests warmly and professionally
- Respond promptly to inquiries with clear, helpful information
- Assist guests during registration and billing processes
- Explain screening services, departments, and processes
- Anticipate guest needs and provide personalised support
- Guide guests during screenings and offer refreshments
- Handle guest complaints calmly, escalating if needed
- Maintain accurate records related to reports and kit dispatch
- Ensure interactions meet health, safety, and quality standards
Qualifications:
- Bachelor's degree in Hospitality, Business Administration, or a related field preferred
- Previous experience in guest relations, hospitality, or customer service is advantageous
Skills Required:
- Excellent communication and presentation skills
- Strong problem-solving and conflict resolution ability
- Active listening and empathetic guest engagement
- Professional phone etiquette
- Comfortable working in a dynamic, guest-facing environment
Core Competencies:
- Customer-centric mindset with a passion for service excellence
- High attention to detail in guest documentation and interaction
- Adaptability under pressure and in a fast-paced setting
- Strong collaboration across teams and departments
- Cultural sensitivity and an inclusive communication style
Working Conditions:
- Shift-based role, including weekends and public holidays
- Frequent guest interaction requires professional appearance and conduct
- Occasional lifting of light items (e.g., reports, refreshments)
Compensation (Entry-Level, 0-3 Years Experience):
- R18,000 - R25,000 per month (R216,000 R300,000 per year)
Desired Skills:
- Excellent communication and presentation skills
- Active listening and empathetic guest engagement
- Strong collaboration across teams and departments
Desired Work Experience:
About The Employer:
About the Client:
This client is a premium health-focused organisation operating at the intersection of preventative screening and hospitality. Their mission is to provide accessible, high-quality diagnostic services in a warm, welcoming environment. With a strong emphasis on guest care and early intervention, they blend cutting-edge health technologies with personalised service inspired by global hospitality standards.
Employer & Job Benefits:
