GERMAN SPEAKING Call Center Agent/Universal Agent - REMOTE
Jordan HR
- R Undisclosed
- Permanent Junior position
-
Houghton Estate
- Posted 21 Aug 2025 by Jordan HR
- Expires in 9 days
-
Job 2620166 - Ref JHB011141
About the position
Sprechen Sie Deutsch? Remote Customer Experience & Content Agent Wanted!
Are you a German-speaking empathetic problem-solver with an eye for detail? Join our remote team as a Contact Center Universal Agent and blend exceptional customer support with vital content moderation.
Your Role: Dual Impact
You'll be the friendly, expert voice for our German-speaking customers and the guardian of our platform's integrity.
Customer Support: Respond to German queries across voice, email, and chat, providing empathetic and accurate help. Log interactions meticulously.
Content Moderation: Review user-generated content for compliance with company guidelines and German laws. Handle user complaints and identify harmful content trends.
Quality & Improvement: Audit tickets and moderation actions, spotting patterns to improve processes and maintain high service standards.
Who You Are: Your Edge
Native or C1-C2 German Profi ciency (essential).
Deep empathy and professional understanding of customer frustrations.
Exceptional attention to detail and precise process-following.
Composed under pressure and adaptable to unique situations.
Strong problem-solving and objective analytical skills.
Comfortable in KPI-driven environments.
Your Toolkit & Experience:
Familiarity with CRM systems (e.g., Salesforce, Zendesk) and contact management platforms.
Experience with social media or content moderation tools is a plus.
Ability to quickly learn new systems.
High school diploma preferred; 1-2 years in customer service/call center preferred.
Why Join Us?
This is a fully remote position, off ering fl exibility and growth within a supportive, international team. Make a real diff erence from home!
Ready to apply? Send your CV and a brief cover letter to [Email Address Removed]
Desired Skills:
- Call center
- Contact center
- German
Jordan HR
About the agency
JorDan HR believes that in order to provide clients with optimum solutions to human
capital requirements, it is necessary to gain thorough understanding of the clients’
business and needs. Designated consultants spend time on site, acquiring
knowledge of the company culture, working environment and expectations of the
client. In this way a relationship based on knowledge, trust and integrity is built and
a long term business partnership evolves.
O U R M I S S I O N
To enhance our candidates’ lives as well as contributing positively to our
clients’ bottom line, our established national footprint offers dedicated
personal service, strong relationship building, ethical business practices,
networking and professional search and recruitment, adding value within our
chosen speciality industries.
O U R V I S I O N
To continue being a Leading Recruitment Business Partner for clients and
candidates driven by passion, knowledge and expertise. To ultimately be
respected and relied upon to be the “BEST GO TO SERVICE PROVIDER” for all
recruitment needs.
T A R G E T M A R K E T S A N D I N D U S T R Y C L I E N T B A S E
Pharmaceutical / Medical / Healthcare
FMCG / Retail
Sales and Marketing
Freight Forwarding / Ship’s Agency / Transport /
Supply Chain / Warehousing / Distribution /
Logistics / Courier
Renewable Energy / Wind / Solar
Finance and Accounting
Information Technology
Office Administration
Mining / Engineering / Technical / Manufacturing / Health & Safety
Insurance
Motoring
Aviation / Airlines / Car Rental Industry
Human Resources
Legal
Construction / Security
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