General Manager

About the position

Our Client is looking for a General Manager to join their team
Location: Robertson, Western Cape
 
Key Responsibilities
 
Hotel Operations

• Oversee daily hotel operations
• Ensure exceptional guest experiences and high service standards
• Manage reservations, front office, housekeeping, maintenance, and food & beverage departments
• Monitor guest feedback and implement service improvements
• Ensure compliance with all health, safety, and hospitality regulations

 Marketing & Business Development

• Develop and implement marketing strategies to increase occupancy and revenue
• Build strong relationships with tour operators, travel agents, DMCs, influencers, corporate clients, and tourism stakeholders
• Identify new business opportunities and revenue streams
• Manage and grow the hotel’s online presence and reputation
• Collaborate with external marketing partners and media agencies
• Attend trade shows, networking events, and tourism functions when required

 Sales & Revenue Management

• Drive occupancy and revenue targets
• Monitor market trends and competitor activity
• Develop and manage promotional campaigns and packages
• Ensure effective yield and rate management
• Build and maintain a strong repeat guest and corporate client base

 Leadership & Team Management

• Lead, motivate, and develop hotel staff
• Foster a positive, guest-focused culture
• Conduct performance reviews and staff training
• Manage staff scheduling and productivity
• Ensure clear communication across all departments

 Financial Management

• Manage budgets and operational expenses
• Monitor financial performance and profitability
• Prepare monthly management reports
• Identify opportunities to improve efficiencies and reduce costs
• Work closely with ownership to achieve strategic objectives

 Minimum Requirements

• Minimum 5 years’ experience in a senior hospitality management role
• Proven experience as a Hotel Manager, General Manager, Lodge Manager, or Operations Manager
• Strong sales, marketing, and business development background
• Excellent networking and relationship-building abilities
• Experience working with travel agents, tour operators, and online travel platforms
• Strong understanding of revenue management and hotel distribution channels
• Excellent communication and interpersonal skills
• Strong financial and administrative management abilities
• Proficient in hotel reservation and property management systems
• Valid driver’s licence
• Ability to work weekends and public holidays when required
• Relevant degree or diploma in Hospitality or Business Management

Desired Skills:

• General Manager
• Hotel Manager
• Resort Manager