About the position
Role Summary
To control and ensure the correct frontline procedures and processes are adhered to daily and ensure efficient workflow throughout the department and supervise staff.
Requirements
Minimum Requirements
Matric
Minimum of 2 years in a supervisory position
Previous experience in the Frontline department or department management experience
Preference will be given to applicants who have managed a department
Competencies
Attention to detail and conscientious
Assertive with a sense of urgency
Customer focused
Human resource management skills (including communication and training)
Change management skills
Communication skills
Planning
Organising
Time management
Leadership and control
Problem solving
Conflict management
Ability to delegate
Key Responsibilities
Frontline Management:
Monitors flow of customers and ensures that sufficient tills are open
Controls cashiers and till packers lunch and tea breaks to ensure continuity of service at tills
Ensures that Frontline staff have all the necessary stationery and equipment at all times
Ensures that all equipment on frontline is in proper working order
Ensures an efficient flow of customers through available tills
Ensures Frontline standard operating procedures and company policies are adhered to
Customer Services Management:
Monitors customer service levels
Deals with customer complaints and/or channels to Customer Service Manager
Ensures that refunds are processed according to policy
Ensures availability and cleanliness of baskets and trolleys
Responds to requests and queries from cashiers
People Management & Development:
Evaluates the performance of direct reports against agreed objectives and standards
Responsible for managing shorts & overs discipline in line with the company policy
Reviews staffing requirements and provides input into staff scheduling
Ensures all new staff are trained and aware of policies and procedures
Identifies training needs
Coaches staff and management
Communicates new initiatives on frontline and ensures all staff are trained when needed
Finance & Administration:
Ensures that all equipment is properly maintained in effective working order
Ensures that general maintenance standards are met
Closing date: 13 January 2026
