About the position
Introduction
To manage the day-to-day running of the shop in the most efficient and effective manner, delivering the highest possible standards of service through a highly trained and passionate team, whilst being proactive in maintaining and/or improving turnover and profitability, following PAUL standards and guidelines.
Duties & Responsibilities
Operations
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Promote clear communication channels and cascade information to whole team using the weekly
updates and monthly team meetings
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Regularly maintain awareness of current business trends and competitor activity near you
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Maintain high level of communication with Support functions, to ensure awareness of current priorities and future strategy, not relying on email
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Use key financial indicators to evaluate and improve business and identify and act on opportunities
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Manage change effectively by constantly questioning current ways of working in a coherent constructive way, making recommendations to move the business forward
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Analyse hourly/daily sales of key lines and set up any corrective measures required
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Order, control and return stock in accordance with Company Procedures
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Ensure that equipment is always maintained to a high standard and organize all repairs within budget
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Consistently take steps to follow through, ensuring tasks are fully completed; independently check to ensure accuracy and quality of work achieved
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Ensure that the shop is open on time with the correct staff ratio in line with trading patterns and labour budgets
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Create, deliver support implementation of sales initiatives to maximize profits and measure local Marketing plans promotional activities, including staff incentives
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Maintain the required standards of merchandising, product and window displays in the shop following the Paul rules to maximize sales opportunities
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Ensure that Paul's control systems/audits are fully adhered to and meet or exceed profit margins
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Manage & control costs and margins without compromising standards and customer experience
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Undertaking such duties as may reasonably be required by Senior Management
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Ensure Product quality and presentation is excellent and maintained to PAUL standards
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Always adhere to end of period procedures without exception review results and variances with relevant departments
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Develop a culture of actively seeking feedback from customers on a regular basis
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Agree and implement actions to continuously improve customer experience
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Ensure all customer requests and feedback are responded to promptly and efficiently
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Maintain good relationships within the surrounding local community of residents and businesses
Managing Stock and controls
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Ensure that deliveries are checked and documented upon receipt for correct quality and quantity and display and store delivered goods as required to food safety and company standards
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Maintain stock levels within acceptable limits and audit/rotate daily stocks of perishable goods.
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Ensure the shop is kept clean and tidy through good housekeeping, maintaining high hygiene standards and safe working practices in line with the Company Health and Safety policy
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Action relevant H&S legislation to Company required standards and ensure a safe workplace by identifying hazards and taking corrective action
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Review and communicate H&S and food alert reports initiate required action
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Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity of PAUL
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Be responsible for the security of cash and banking always following correct handling procedures
Team
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Actively encourage and support initiatives/benefits that promote the retention of employees
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Install a culture of pride and ownership amongst the team, always ensuring a seamless operation
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Ensuring communication of day-to-day business issues is maintained and acted upon through daily team briefs
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Clarify roles and responsibilities and allocate work and resources effectively to the whole team ensuring work-life balance and keeping within the Working Time regulations for staff planning
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Ensure that standards of uniform, behavior and personal presentation of self and team are compatible with the Company's desired public image, values and following Company guidelines
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Develop a positive, direct and open relationship with all the team, and encourage good and fair working relationship throughout all areas of the shop through cross skilling of team
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Reward and recognize good performance within the team
Desired Experience & Qualification
Qualifications:
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Diploma in Hospitality Management, Hotel Management, Restaurant Management or related field
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Matric/ Grade 12 (Minimum requirement)
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Food Safety/ Hygiene Certification (advantageous)
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Knowledge of POS systems and restaurant Management software
Experience:
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Minimum 3 years' experience in the Hospitality or Restaurant Industry
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At least 2yrs in a Restaurant Management Role
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Proven Experience managing Front of House Operations including guest relations
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Experience leading and supervising staff
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Experience handling Customer complaints and service recovery
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Experience with Staff Scheduling, training and performance management
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Knowledge of Restaurant Service Standards, Table Management and Guest Experience
