About the position
We are seeking a proactive and technically skilled Field Service Engineer to join our Johannesburg team. In this role, you will provide on-site service, technical support, repairs, and calibrations for industrial power tooling—including pneumatic, electronic, handheld, and fixtured tools. You will play a key part in ensuring customer satisfaction through high-quality service delivery, accurate reporting, and effective technical communication.
This role requires a hands-on, self-motivated individual who is comfortable working independently, managing customer expectations, and travelling to customer sites.
Key Responsibilities:
Technical Support & Service Delivery
- Provide technical service, maintenance, and support to customers through regular on-site visits.
- Perform tool repairs, fault finding, troubleshooting, and overhaul of industrial power tooling.
- Conduct calibrations and preventative maintenance tasks according to ISO and laboratory procedures.
- Deliver field service support for electronic, pneumatic, handheld, and fixtured tools.
- Support customers during breakdowns — both telephonically and on-site when required.
Customer Engagement & Reporting
- Conduct routine customer visits and provide technical assistance, guidance, and training where needed.
- Provide written reports on repairs, findings, and incidents as required by management or customers.
- Maintain accurate records of service activities, calibrations, and workshop documentation.
- Offer advice and feedback to customers to ensure optimum use of their equipment.
Installation & Project Work
- Plan and manage the installation of equipment at customer premises.
- Ensure all repair, service, and calibration documentation is completed accurately and on time.
- Work collaboratively with sales teams and customer representatives to support technical queries and equipment solutions.
Minimum Requirements:
- Engineering Diploma/Degree or Certificate in Mechanical, Electrical, Electromechanical, or Mechatronics
- 1–3 years’ experience in a technical, field service, maintenance, or repair role (industrial tools or similar equipment advantageous).
- Valid driver’s license (essential).
- Ability to work independently and within a team.
- Strong problem-solving, diagnostic, and troubleshooting skills.
- Organized, self-driven, and able to manage customer expectations professionally.
- Willingness to travel, work outside normal hours when required, and respond in emergency situations.
If this sounds like the perfect opportunity for you, send us your CV!
We’re excited to meet talented individuals who are passionate about technical service and delivering exceptional customer support.
Desired Skills:
- field service engineer
- industrial
- electrical
- mechanical
