About the position
A well-known global leaders in the corporate real estate industry, providing flexible workplace solutions to a variety of businesses, require the above to take ownership of the member experience, being responsible for ensuring exceptional member satisfaction, operational excellence and team leadership.
Minimum requirements for the role:
- A bachelor’s degree or diploma in business, marketing, hospitality, or related is preferred but not essential.
- Previous experience having worked in a Facilities Community Manager or related role within the hospitality, marketing, multi-unit retail, startups, finance, or consulting industries or related is essential.
- The successful candidate must be Computer literate (Google Suite and MS Office proficiency).
- Customer service excellence - ability to anticipate member needs and deliver a premium experience.
- Strong attention to detail in managing workspace logistics and facility upkeep.
- Previous experience managing large-scale or global facilities/communities is preferred.
The successful candidate will be responsible for:
- Take ownership of the member experience within a premium flexible workspace environment and be responsible for ensuring exceptional member satisfaction, operational excellence and team leadership.
- Manage relationships with key member accounts and ensure all member accounts have an assigned point of contact.
- Meet with members to resolve concerns, process terminations, and address complex issues as well as to act as the primary escalation point and final decision-maker regarding company policies and procedures.
- Communicate business updates, process improvements, company initiatives, and objectives to the onsite team.
- Ensure building quality standards, maintenance expectations, and service level agreements (SLAs) are consistently met.
- Hold the onsite team accountable for operational policies, procedures, and standards.
- Work closely with landlords and the Operations Manager to resolve building-related matters.
- Lead, coach, and develop the onsite team to achieve both business and member experience goals.
- Assist in the development and management of monthly, quarterly, and annual budgets while monitoring expenditure and contributing to effective financial planning and cost management initiatives.
Salary package, including benefits, is highly negotiable depending on experience gained.
Desired Skills:
- Cape Town
- Corporate Real Estate
- Community Manager
- Facilities Community Manager
