EXECUTIVE (EDUCATION TRAINING AND MEMBERSHIP SERVICES)

About the position

PURPOSE OF JOB

The purpose of the Education, Training, and Membership Executive is to ensure strategic oversight through scanning the global environment as well as ensuring state of the art systems are in place for the members of the institute. The role will also be responsible in ensuring that aspiring professionals, are equipped with the necessary knowledge, skills, and ethical standards to meet the evolving demands of the accounting and financial sectors. The role supports both the professional development of individual members and the overall goals of the institute in maintaining high standards of practice and integrity within the accounting profession.

KPA'S & KPI'S

LEADERSHIP & STRATEGY

• Develop a strategy for cutting edge competency frameworks and logbooks that support Public and Private entities as well as those in Practice to have the necessary skills-set to add immeasurable value to the organisations they serve and the economy at large.
• Ensure user friendly systems that allow easy member engagements and safeguarding the company's Intellectual Property.
• Guide the strategy and implement cutting-edge technology that ensures the content of examinations are evaluating mastery in the required field and the integrity of the evaluations are not compromised.
• Lead the drive to ensure upliftment of the previously disadvantaged individuals and enabling a pathway to Mastery up to Executive level.
• Lead the department to be a service delivery oriented and ensure that the membership focus of the organisation does not get lost.
• Continuously ensuring that the company serves its members.
• Developing and owning a ticketing system that will ensure emails sent by members are tracked to successful conclusion.

BUSINESS OPERATIONS

Develop and give strategic direction to the ETM Department:

• Lead the development and implementation of member-centric strategies that enhance the company position as a leading source of technical excellence in accountancy
• Develop a strategy for cutting edge competency frameworks and logbooks that support Public and Private entities as well as those in Practice
• Drive cultural transformation towards a service-oriented, member-focused organisation
• Develop and execute strategies for revenue diversification and membership growth
• Spearhead initiatives to create pathways for global professional mobility through strategic partnerships
• Champion the company vision of unimpeachable representation and ethical practice
• Foster innovation in service delivery and professional development programs
• Design and implement thought leadership initiatives in accounting and finance

Design a Business Operations Framework and Models:

• Oversee the delivery and enhancement of member services including industry insights, technological resources, and professional development programs
• Manage the development and implementation of digital engagement platforms
• Manage departmental projects including Project Achiever
• Ensure efficient delivery of member benefits and services across district, digital, and in-person channels
• Establish and monitor service level standards for member support and engagement

Manage and build stakeholder relationships:

• Build and maintain strategic partnerships with local and international Professional Accounting Organizations (PAOs)
• Negotiate and manage Mutual Recognition Agreements (MRAs) with global accounting bodies
• Develop relationships with key industry stakeholders, government bodies, and regulatory authorities
• Lead engagement initiatives with members across various channels
• Represent the organization in industry forums and professional gatherings
• Drive advocacy efforts for the profession and members' interests
• Cultivate relationships with educational institutions and training providers
• Develop partnerships with technology service providers
• Engage with employer organizations to understand market needs
• Foster relationships with industry thought leaders and experts

Design Risk Management Framework

• Ensure compliance with professional standards and regulatory requirements
• Develop and implement risk management frameworks for member services and partnerships
• Monitor and manage reputational risks related to member services and professional standards
• Ensure ethical guidelines and professional standards are maintained in all operations
• Oversee the accreditation maintenance process
• Design a Business Operations Framework and Models

Manage and build stakeholder relationships:

• Build and maintain strategic partnerships with local and international Professional Accounting Organizations (PAOs)
• Negotiate and manage Mutual Recognition Agreements (MRAs) with global accounting bodies
• Develop relationships with key industry stakeholders, government bodies, and regulatory authorities
• Lead engagement initiatives with members across various channels
• Represent the organization in industry forums and professional gatherings

Design Risk Management Framework

• Ensure compliance with professional standards and regulatory requirements
• Develop and implement risk management frameworks for member services and partnerships
• Monitor and manage reputational risks related to member services and professional standards
• Ensure ethical guidelines and professional standards are maintained in all operations
• Oversee the accreditation maintenance process
• Implement controls for maintaining professional standards
• Develop crisis management protocols for member-related issues
• Establish data protection and privacy frameworks

Reporting

• Generate analytics on member service utilization and effectiveness
• Provide regular updates on strategic initiative progress and outcomes
• Report on revenue diversification and growth initiatives
• Present financial performance metrics for member services division
• Develop return on investment analyses for member initiatives

STAKEHOLDER RELATIONSHIP MANAGEMENT

External

• Develop a Stakeholder engagement plan for the Institute in collaboration with other departments
• Manage relationships with department's external service providers and ensuring stakeholders derive value from association and engagements with the company
• Manage contracts in conjunction with the Legal department for all external services providers
• Ensure compliance of Service Level Agreement by the service provider
• Manage relationship with the Institute's external service providers

Internal

• Maintain relations with all members of the management team and staff
• Maintain relations with other departments within the organisation

RISK MANAGEMENT

• Adhere to the Institute's legal and ethical requirements, policies, processes and procedures.
• Support departmental audits.
• Manage the risks associated with the services rendered by external service providers.

Job Evaluation Criteria Educational Requirements:

• Master's degree in business administration, Accounting, or related field
• Professional accounting qualification (required)
• Member of recognised professional accounting body.
• Additional qualifications in strategic management or leadership (advantageous)
• Digital transformation certification (advantageous)
• Change management qualifications (advantageous)
• Risk management certifications (desirable)
• Project management qualifications (desirable)

Experience Required

• Minimum of 15 years of experience in the accounting profession or professional body
• 8 - 10 years' experience in leading and managing teams that integrate with Tertiary Institutions, including Franchise Learning Models.
• 8 - 10 years of experience in education, training, or membership management roles within a professional association, regulatory body, or corporate setting or academic institution.
• Ability to oversee the development and execution of member engagement strategies to increase retention and satisfaction.
• Strong background in strategic planning and the development of training programs or learning initiatives tailored to professional standards.
• Extensive knowledge of Quality Assurance, Education and Training Compliance (IFAC,FASSET, SAQA, QCTO)

Desired Skills:

• Presentation Skills
• Management
• Communication And Interpersonal Skills

Desired Work Experience:

• More than 10 years

Desired Qualification Level:

• Masters