Executive Assistant / Operations Manager - Marketing Agency

About the position

Executive Assistant / Operations Manager - Marketing Agency

Help Run and Scale a Growing UK-Based Marketing Agency

Remote (South Africa) | UK Hours | R32 000 - R35 000 per month

About Our Client

Our client is a UK-based marketing agency focused on content and campaign delivery. They are building a long-term team in South Africa to support growth, streamline operations, and scale effectively. This is a critical hire at the heart of the business-ideal for someone looking to play a long-term operational role in a founder-led, fast-moving agency.

The Role: Executive Assistant / Operations Manager

This role serves as the operational backbone of the agency. You will coordinate between leadership, team members, subcontractors, and clients to ensure seamless delivery, on-time execution, and continuous improvement. From managing internal workflows to owning reporting and process development, your focus will be to reduce friction, increase visibility, and implement the operational infrastructure that allows the business to grow without chaos.

Key Responsibilities

• Minimum 2-3 years experience in operations, project management, executive assistant, or agency delivery roles
• Manage daily task flow and delivery operations across all client accounts
• Coordinate team and subcontractor workloads, timelines, and deliverables
• Act as the main contact for freelancers and subcontractors, ensuring clarity and accountability
• Attend client meetings (where relevant), capture actions, and translate into clear internal tasks
• Own client reporting cycles, compiling and delivering reports on schedule
• Produce internal delivery summaries and maintain accurate project/CRM systems
• Document, refine, and implement core agency processes and SOPs
• Identify operational inefficiencies and propose practical, scalable improvements

About You

• 2-3 years of relevant experience in a fast-paced operational or coordination role
• Strong task, workflow, and communication skills
• Able to coordinate people as well as projects, with high attention to detail
• Comfortable working autonomously in a remote, founder-led environment
• Background in marketing, digital, or agency operations preferred
• Experience managing freelancers or subcontractors is a plus
• Familiarity with tools like ClickUp, Asana, Notion, HubSpot, Google Workspace, or Slack
• Calm under pressure, proactive, and solutions-focused
• Process-driven but flexible-focused on what works, not just what's written

Desired Skills:

• Marketing & Advertising
• Digital Media
• Professional Services
• Operations Management
• Project Management
• Executive Support
• Agency Delivery Coordination
• Client Services
• Process Improvement & Systems Implementation