EPOS Customer support helpdesk at Yumapos

About the position

YumaPOS is a growing global Epos software company.

We are fast-paced, innovative, and challenging and our goal is to create the most customizable and intuitive hospitality EPOS solution available whilst offering high customer service. We serve customers mainly in the UK and USA.

We work with amazing customers from single stores to enterprise clients.

We're a company that puts culture first and are looking for people to help us continue our growth!

Responsibilities

• Educate customers on how to use the solution during training calls.
• Provide over-the-phone support to clients as required.
• Respond to support requests received via email or instant messaging.
• Have a good understanding of Networks to assist customers with printer setups.
• Work with internal teams on support escalations while managing customer expectations around resolution and timeframes.
• Provide remote connection support to clients as required.
  *Preparing customer menus and back office setup for new customers.
• Log all calls in CRM
• Escalate calls to third-party providers as appropriate.
• Participate in team meetings as required.
• Operate in a rotating roster

About You

• Ideally have previous experience in a customer service or IT support role.
• Setting up Android and other mobile devices such as Chip & Pin terminals.
• Have previously worked in hospitality, or supported hospitality businesses in the past.
• Be a people person, love to chat, and love to help.
• Have patience. This role requires a high level of patience to work at the user's pace.
• Enjoy working as a part of a team and in a collaborative manner.
• Need to be skilled at managing customer expectations.

We offer in-house training on many of the required skills necessary to do the job, but existing knowledge and skillsets in the following would be very beneficial:
Microsoft Windows
Android
Networking
Computer Maintaining & Building Knowledge
Epos systems

Our Values
Integrity - We stand for integrity
Teamwork - Together we shine
Customer Centric - We have the customer at the Heart
Innovation - Be the agent of change
Accountability - We deliver what we promise

Why Join Us?

To attract the best people, we understand that it takes more than just a generous salary. To keep an engaged and motivated team, we also provide career growth opportunities, work flexibility, autonomy, and a high-performance culture - all to ensure that you can achieve your best - both inside and away from work.

Location - Modern serviced office. Cresta Junction Guateng.

Job Type: Full-time
* Monday to Sunday, the shift can be anytime from 9am until 11.59pm.

Desired Skills:

• EPOS
• Android
• Windows
• Networking
• It Technician
• Customer Support

Desired Work Experience:

• Less than 1 year Restaurant & Bar
• 2 to 5 years Client / Customer Support