About the position
We are seeking a detail-oriented Document Processing Specialist to join our Data Processing team. Reporting to the Manager: Data Processing, you will be responsible for executing monthly production cycles and fulfilment processes for multiple clients, ensuring delivery within strict SLA timelines and according to client specifications.
Minimum Requirements
- Diploma or Degree in Computer Science, Business, or a related field (or equivalent practical experience)
- Experience working in a project-driven or production environment
- Proficiency in Microsoft Office (especially Excel)
- Strong written and verbal communication skills in English
Key Responsibilities
- Ensure all production cycles meet internal and client SLA requirements
- Perform regular quality assurance (QA) checks to maintain high accuracy and output quality
- Provide timely updates, progress reports, and status communications to internal and external stakeholders
- Manage and respond to queries related to production status
- Configure and optimise processing tools to meet client requirements
- Monitor automated processes and resolve issues related to document and statement processing
- Review work orders to determine job specifications and operational needs
- Collaborate with implementation teams on new client onboarding and projects
- Execute and document implementation and change requests within the CRM system
- Respond to Level 1 support cases and update internal tracking systems
- Escalate unresolved or critical issues in line with escalation protocols
Advantageous Skills & Experience
- Experience in document processing, print/mail, or digital delivery environments
- Exposure to the financial services industry
- Knowledge of client-server environments
- Experience working with XML data
- Advanced data handling skills (MS Excel, MS Access, MS SQL Server)
- Familiarity with photo editing or document composition tools
Key Competencies
- High attention to detail with a strong commitment to quality
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities and meet tight deadlines
- Excellent organisational and time management skills
- Team-oriented with strong interpersonal skills
Working Conditions
- Fully remote role (aligned to Pacific Time working hours)
- Occasional overtime and weekend work may be required
- Fast-paced, deadline-driven environment
Additional Requirements
- Must be bondable (clear criminal and credit record)
Desired Skills:
- SLA's
- Customer updates
- QA checks
- Manage incoming queries
- Processing tools
- Review work orders
- Implementation team
- Time management
- CRM tools
- Level 1 support cases
- Detail orientated
- Problem solving skills
- Multi-task
- Well organized
- Team player
- Bondable
- Degree/ Diploma Computer Sciences
- Project orientated environment
- Financial industry
- Windows/ Microsoft Office/ PC experience
- XML data
- Photo editing software
Desired Work Experience:
Desired Qualification Level:
About The Employer:
We are a leading provider of Customer Engagement Software for Financial Services organisations. Our SaaS-based platform enables financial institutions to enhance client experience, improve communication across the customer lifecycle, and drive revenue through effective cross-sell and upsell strategies.
From automated onboarding to personalised, multi-channel communications and secure content access, Doxim helps clients navigate digital transformation with ease.
