About the position
Our client based in Cape Town, CBD is seeking a Director of Food & Beverage to join their team. The purpose of the role is to Provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organisational profitability through effective utilisation of all resources. Continuously delight the guest by offering trend setting and innovative products and services.
Major Areas of Responsibility:
- Planning, Forecasting and Budgeting the revenues and cost for the department.
- Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs.
- Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan.
- Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Recruitment and Performance Appraisal & Management of associates in the department.
- Develop &implement the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy.
- Manage and lead associates to ensure maximum productivity.
- Oversee outlet managers and supervisors with the day to day running of their departments.
- Oversee the daily activities of all the F&B outlets including banquets.
- Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets.
- Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests.
- Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions.
- Organise food festivals and develop guest loyalty and retention programmes.
- Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action.
- Ensure that all the operational standards set for all the equipment& processes are followed.
- Maximise F&B profitability by implementing the cost containment strategies for all the outlets.
- Prepare the promotion and marketing / PR plans for various outlets and execute the same.
- Conduct refresher-training programmes for the associates and guide the new members of the department.
- Maintain regular contacts with corporate and individual customers, and build strong relationships with them.
- Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B.
- Develop departmental trainers in association with the training department & oversee all the training activities within the department.
- Ensure that the department procures the best quality raw material and cost effective equipment.
- Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations.
- Revise manager’s duty list to ensure that all areas of reporting and reconciling is covered.
- Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results.
- Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates.
- Address any grievance and counselling issues among the department associates.
- Ensures that you work in a safe manner that does not harm or injure self or others.
- To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
- Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
- Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
- Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
- Ensures effective implementation of the Tata Code of Conduct at all times.
- Efficient implementation of all work related instructions given by the superiors / management
Qualifications and Experience:
- Graduates from reputed hotel management schools (desirable)
- Graduates with experience in hotels or hospitality sector
- 1 to 2 years in similar position (desirable)
Knowledge & Skills:
- Graduates from reputed hotel management schools
- Experience in luxury hotels
- Knowledge of other hotel services
- Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience.
- Rules of F&B service and service etiquette
- F&B service skills and other operational skills
- Professional guest interaction
PLEASE NOTE ONLY SHORLISTED CANDIDATES WILL BE CONTACTED.
Desired Skills:
- Food & Beverage
- menu planning
- hospitality
