Debtors Administrators at The Foschini Group

About the position

JOB DESCRIPTION

Key Responsibilities:

• Correspond to all incoming queries (telephonic/e-mail) and action accordingly
• Analysis of customer TFG accounts relating to debits and credits
• Processing of DETS reports (Bank Reports)
• Validating, preparing and processing of customer/agency refunds
• Tracing and Allocating customer account payments from different sources
• Providing support to internal/external customers within agreed SLA response times
• Providing the necessary support relating to the life cycle of an employee account
• To understand and correct suspended/rejected transactions from stores and head office

Qualifications and Experience:

• Matric qualification
• Finance related qualification [advantageous]
• 2 Years Administration experience

Skills:

• Have excellent analytical and problem-solving skills
• Have accounting/Financial and Administrative experience (advantage)
• Have vision; Odyssey; Alpha; UAD; CSM and SharePoint knowledge and experience
• Be computer Literate (Microsoft Office- Intermediate)
• Show attention to detail and be numbers oriented
• Be customer service orientated
• Be goal orientated and have multiple task management skills
• Have business writing and listening skills
• Have the ability to work under pressure, independently and within a team
• Have the ability to self-manage by planning and organizing workload to meet deadlines

Behaviours:

• Achieving Results - Is 'results' driven and achieves success by proactively tackling challenges
• Meeting Customer Expectations - Consistently delivers exceptional customer service
• Planning & Organising - Uses a structured approach to effectively manage tasks
• Presenting & Communication - Articulates ideas clearly to different audiences

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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