About the position
We are looking for a Software Application Support Specialist to join our dynamic team to assist with ongoing maintenance of existing products and to participate in the development of new and enhanced products and solutions. Work closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.
Responsibilities:
- Providing application support to users: Answer, resolve, and log in-bound customer calls, identify issues, and provide suggestions and long-term resolutions.
- Investigate and analyze system issues to determine cause of issues and appropriate corrective action.
- Design and participate in the delivery of system developments and enhancements ensuring that changes are made to budget, timescales and specifications and that divisional, quality and industry standards are met.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
- Maintain data quality and integrity within the system.
- Carry out system maintenance tasks and processes to agreed schedules.
Requirements - A minimum 1st-year tertiary level in information systems or computer science
- A minimum of 1st-year tertiary level in accounting
- 2+ years’ experience and understanding of SQL fundamentals and ability to write complex SQL queries
- 2+ years’ experience in MS Excel and VBA
- Good, demonstrable general computing knowledge, including basic troubleshooting capability on the Microsoft Windows platform, an understanding of networking fundamentals, and familiarity with application installation
- Application Support experience
- Intermediate SQL expertise
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- Strong problem solving and analytical skills
- Experience of supporting and maintaining production systems in a customer-facing support environment
- Ability to organize own workload and handle several tasks simultaneously
- Experience of database systems, reporting and query tools
- Demonstrable level of technical aptitude.
Desired Skills:
- SQL
- Visual Basic
- support
- excel
- windows
Desired Qualification Level:
About The Employer:
