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O'Brien Recruitment

Customer Support Specialist (Claremont)

O'Brien Recruitment

  • R18,000 - R20,000 per month
  • Permanent Intermediate position
  • Cape Town
  • Posted 19 Jun 2026 by O'Brien Recruitment
  • Expires in 34 days
  • Job 2641007
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About the position

A leading technology company in the hospitality industry is seeking a Customer Support Specialist to join their team.

Key Responsibilities:

  • Provide customer support via email and telephone.
  • Assist clients with account, booking, and platform-related queries.
  • Troubleshoot issues and provide effective solutions.
  • Escalate complex queries where necessary.
  • Maintain accurate customer records and follow up on outstanding matters.
  • Work closely with internal teams to ensure excellent customer service.
Requirements:

  • Minimum 2 years' experience in customer support, hospitality, or a client-facing role.
  • Strong written and verbal communication skills.
  • Professional and confident telephone manner.
  • Excellent organisational and problem-solving abilities.
  • Comfortable learning and using software platforms.
Advantageous:

  • Hospitality or restaurant industry experience.
  • B2B and B2C customer support experience.
  • CRM experience (e.g. HubSpot).
  • Customer onboarding or training experience.

Desired Skills:

  • B2B
  • Customer Support
  • Hospitality
  • Hubspot
  • SAP Customer Relationship Management (CRM)

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O'Brien Recruitment

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About the agency

O’Brien Recruitment – what is our story and who are we? O’Brien Recruitment has assisted in connecting the right candidates with the right clients since 1997. We love what we do and we are “POWERED BY PEOPLE” – making a difference in our candidates lives and watching their careers grow and develop is the reason we are in business! Our Permanent, Temporary and Contract Recruitment Solutions unite talent with top employers across a vast range of industries, from FMCG; Financial Services; Call Centre; Retail to Publishing; Manufacturing; Legal and Hospitality. When you deal with O’Brien Recruitment you are dealing with a team of twenty professionals who are highly capable, knowledgeable and passionate about recruitment. We pride ourselves on the ability to give our clients and candidates a competitive edge! We payroll over 400 temps/contractors, and on an annual basis, we place over 350 talented individuals in permanent roles in a large variety of Job Functions from A – Z! These include: Accountants, Bookkeepers; Call Centre Agents; Debtors Clerks; Engineers; Financial Managers; Graphic Designer; Human Resources; IT Specialists; Journalists; Key Accounts Managers; Legal; Mechanical Fitters; Network Engineers; Office support staff; Portfolio/Project Administrators; Quality Assurance Managers; Receptionists; Sales Executives; Tax Consultants; Unit Trust Administrators; Villa Managers; Welders; X-Ray Testers; Yard Foremen; Zoologists. Whether you’re progressing to the next step up the career ladder, or building a bespoke recruitment strategy to meet your wider business goals, we help professionals make valuable connections that are crucial to success.

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