About the position
A well-established international diagnostic specialised equipment company requires the above to manage customer service activities, which include sales and processing orders, supporting customers with enquiries, and ensuring smooth communication between customers, sales, service engineers, logistics, and suppliers.
Minimum requirements for the role:
- A tertiary qualification in Biomedical Technology, Medical Laboratory Science, or a related field is preferable, but would consider someone if they have strong customer service experience working within the IVD industry.
- Previous experience having worked within a Customer Service, Internal sales or a Coordinator role is essential.
- Previous Experience working with automated laboratory systems and diagnostic analysers, consumables are preferred but not essential.
The successful candidate will be responsible for:
- Managing customer service activities, which include sales and processing orders, supporting customers with enquiries, and ensuring smooth communication between customers, sales, service engineers, logistics, and suppliers.
- Coordinating customer requests and liaising with internal teams to ensure timely resolution.
- Monitoring and managing service repairs on equipment and new orders with customers.
- Maintaining accurate customer records and updating internal systems.
- Handling queries with customers on the equipment they have ordered.
- Providing feedback to customers regarding various products that they have ordered.
- Ensuring external sales are kept informed of any developments that are relevant to their customers.
Salary package, including benefits, is highly negotiable depending on experience gained.
Desired Skills:
- Randburg
- Customer Service
- Customer Service Coordinator
