Customer Excellence Manager

About the position

Customer Excellence Manager
Deliver world-class customer service for a growing international business - UK hours, fully remote!
Customer Service | Remote (South Africa-based) | R28,000 - R38,000

About Our Client
Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South Africa-based remote team to keep pace with rapid growth. Their culture is built around integrity, collaboration, and continuous improvement - with a firm focus on creating long-term value for clients.

The Role: Customer Excellence Manager
As a Customer Excellence Manager, you'll be the first point of contact for key clients - managing queries, processing orders, and ensuring every interaction is professional, efficient, and positive. Your role is critical to building trust, supporting sales activities, and ensuring a seamless customer journey that reinforces loyalty and satisfaction.

Key Responsibilities

• Build and maintain trusted customer relationships through proactive, solution-focused service
• Handle all incoming calls, enquiries, and orders with professionalism and speed
• Process quotes and customer orders accurately and efficiently
• Provide day-to-day administrative support to the sales team
• Collaborate with Finance to resolve account queries within a 48-hour SLA
• Keep Key Account Managers and clients informed on order and delivery status
• Ensure CRM and internal systems are up-to-date with correct customer information
• Promote the use of online ordering platforms to streamline processes
• Resolve customer issues quickly, liaising with internal departments as needed

About You

• 2+ years of experience in a customer-focused role
• Strong written and verbal communication skills
• CRM system proficiency and confident using Microsoft Office
• Exceptionally organised with a sharp eye for detail
• Able to prioritise and manage a busy workload
• Team-oriented and service-driven, with a positive, proactive approach
• No specific formal qualifications required - your experience and attitude are what matter most

Ready to be the difference in a company where customer care truly counts? Apply now to join a values-driven, people-first team.

Desired Skills:

• Handling Calls
• Enquiries
• Orders
• Customer Relationships
• Process Quotes
• Admin Support
• Resolve Account Queries
• CRM
• Streamlining
• Resolving Customer Queries
• MS Office
• Customer Support
• Customer Excellence
• Management
• Customer Service
• Attention to Detail

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Certificate