About the position
Description/Synopsis:
A leading organisation within the commercial transport and automotive industry is seeking an experienced Contracts Controller to manage its Service, Repair and Maintenance (R&M) contracts.
The role involves managing the day-to-day administration and costing of maintenance contracts, including authorisations, invoicing, breakdowns and reporting.
The ideal candidate will have workshop administration and job costing experience within the vehicle or commercial vehicle industry, with strong organisational skills and the ability to work with customers, dealers, suppliers and internal teams.
Minimum Requirements:
- Diploma in Office Administration, Finance, Logistics, Supply Chain Management, or a related field
- Advanced Diploma in Office Administration, Finance, Logistics, Supply Chain Management, or a related field will be advantageous
- Minimum 2 years’ workshop administrative experience within the vehicle industry is essential
- Experience in workshop job costing is essential
- Experience within the commercial vehicle, truck, dealership, fleet maintenance or related automotive environment will be advantageous
- Strong numerical, costing and administrative skills
- Excellent organisational skills and attention to detail, with the ability to work accurately in a busy environment
- Strong problem-solving and decision-making skills
- Good business acumen and commercial awareness
- Strong interpersonal, teamwork and stakeholder communication skills
- Customer-focused, with the ability to balance operational requirements, costs and service delivery
- Adaptable, reliable and able to work under pressure and manage urgent operational requirements
Main Responsibilities:
Service & Maintenance Contract Management:
- Draw up, communicate and manage the process flow for Service, Repair and Maintenance (R&M) contracts
- Maintain the complete masterfile of trucks covered under service and maintenance contracts
- Manage operational customer requirements relating to service and maintenance contracts
- Calculate contract extension costs and early termination penalties for customers
Maintenance Authorisations & Technical Support:
- Oversee Maintenance authorisations for service, repair and maintenance requests
- Assist with technical queries and escalate enquiries to the relevant stakeholders where required
- Attend to Call Centre enquiries and referrals and provide standby support for customer requests when required
- Coordinate service and maintenance requirements with relevant internal and external stakeholders
Costing, Billing & Invoice Control:
- Verify monthly Managed Maintenance billing to confirm validity
- Process Managed Maintenance invoices in accordance with Finance payment procedures
- Process dealer and supplier invoices and support debtors and creditors queries
- Manage costing analysis and reporting of approved Cost Per Kilometre (CPK) rates charged to customers
Breakdown & Dealer Administration:
- Provide independent dealers and suppliers with official order numbers for breakdown work completed for retail customers
- Coordinate and administer breakdown-related documentation and costs
- Liaise with dealers, independent dealers, suppliers and after-sales service providers
- Ensure breakdown and maintenance transactions are accurately recorded and processed
Reporting & Analysis:
- Prepare service history analyses for customers in line with audit requirements
- Prepare maintenance contract expense reports for the Finance department
- Complete month-end reporting on maintenance contract performance
- Provide operational and market input into contract costing analysis
Stakeholder Management:
- Work closely with customers, Sales, dealers, independent dealers, the Technical Team and Finance
- Liaise with Managed Maintenance, the Call Centre and after-sales service providers
- Respond to customer and stakeholder queries and ensure issues are directed to the appropriate parties
Desired Skills:
- C
- Customer Service
- Teamwork
- Costing
- Business Acumen
- R
- Administration
About The Employer:
For similar vacancies and more exciting opportunities please keep visiting our website or follow us on LinkedIn.https://www.linkedin.com/company/kingsleyirons-recruitment/www.kingsleyirons.co.zaShould you meet the above minimum requirements, please submit your CV and a copy of your ID and Qualifications to [Email Address Removed] . Please quote the TITLE of this vacancy in the subject line of your email as reference. Our consultants will assess your suitability to the vacancy. Should you not receive a response within 2 weeks please consider your application unsuccessful, however we will retain your CV and details on our database in accordance with POPIA and will contact you in the near future should a suitable position become [URL Removed] have the option to “opt-out” and request us to delete your information at any time by sending a mail to admin (@) [URL Removed] / info (@) [URL Removed] you.
