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Adapt IT

Consultant at Adapt IT

Adapt IT

  • R Undisclosed
  • Permanent Senior position
  • Midrand
  • Posted 13 Aug 2025 by Adapt IT
  • Expires in 29 days
  • Job 2619464 - Ref adapt_000236

About the position

Introduction

EasyRoster is seeking an experienced Consultant to provide functional and technical support, conduct
training sessions and consultations to EasyRoster customers.

Description
PRIMARY RESPONSIBILITIES FOR THE ROLE
Customer Training, Delivery & Adoption
• Analyse customer feedback after training sessions and track engagement rates and product usage statistics.
• Ensure the full utilisation of purchased products, as well as significantly improve the overall client experience with our software.
• Maintain a high level of collaboration with other teams to ensure a consistent, positive user experience across all touchpoints.
• Provide functional and technical support to existing customers.

Minimum Requirements
Education, desired skills and experience requirements
• Completed matric.
• Knowledge of EasyRoster would be an advantage.
• Knowledge of the Security industry would be a distinct advantage.
• Previous experience of training people would be a distinct advantage.
• Previous experience of software application support would be a distinct advantage.
• Very strong verbal and written communication skills.
• Strong presentation skills, with the ability to engage both technical and non-technical audiences.
• High level of professionalism.
• Well-developed problem-solving skills.
• Mature individual with high level of emotional intelligence.
• Proven ability to excel under pressure in a very busy environment.
• Problem-solving and analytical skills.
• Good knowledge on the Microsoft Windows environment.
• Excellent people skills to interact with staff, colleagues and cross-functional teams, and third parties.
• The preferred candidate must have their own transport and be willing to travel, both locally and internationally, if required

Desired Skills:

  • EasyRoster
  • Training
  • Software support

Adapt IT

About the agency

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited (Adapt IT Group or the company). Adapt IT Group is a South African company and a member of Volaris Group Inc. – a subsidiary of Constellation Software Inc. (CSI) a listed company on the Toronto Stock Exchange. The company is also a Level 1 B-BBEE contributor and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve more by improving their customer experience, core business operations, business administration and enterprise resource planning. The organisation has deep sector knowledge and experience predominantly in the education, manufacturing, finance professionals, energy, enterprise performance management (EPM), telecommunications, consumer security and services, and hospitality industries including public sector. Adapt IT serves over 10 000 global customers, with headquarters in Johannesburg, South Africa, and regional offices in Durban and Cape Town. To service international customers, Adapt IT focuses on the Pan African market, through a presence in Mauritius, Botswana, Kenya and Nigeria, as well as on the Asia Pacific market, where the group has a presence in Australia, New Zealand and Singapore. Through its presence in Ireland, Adapt IT is able to service customers in Europe.

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Expires in 29 days

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