About the position
My client based in Bellville, Cape Town is currently looking for a Client Care Administrative to join their team on a contract basis.
IT / FINANCE
Responsibilities
- Professionally attend to and manage client complaints received telephonically and via email/mailbox.
- Accurately capture, update, and maintain complaint records on Microsoft D365.
- Investigate, resolve, and escalate complaints in accordance with standard operating procedures and service level agreements.
- Liaise with relevant stakeholders to ensure effective resolution of complaints and continuous service improvement.
- Monitor complaint progress and ensure timely follow-up and closure.
- Provide comprehensive administrative support, including document compilation, information consolidation, reporting, diary management, and record keeping.
- Identify recurring complaint trends and provide feedback to support continuous improvement initiatives.
- Participate in ad hoc projects and perform general administrative duties as required.
- Deliver exceptional client service and ensure a first-time-right approach in all interactions.
Qualifications & Experience
- Grade 12 / Matric certificate (essential).
- A qualification in Administration or a related field will be advantageous.
- Minimum of 2-4 years' experience in an administrative role.
- Proven customer service experience.
- Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience working with complaint management systems or CRM platforms (e.g., Microsoft D365) will be advantageous.
- Insurance industry knowledge and understanding of insurance processes will be beneficial.
Competencies
- Strong customer service orientation.
- Excellent verbal and written communication skills.
- Analytical thinking and problem-solving ability.
- Effective planning, organising, and time management skills.
- Attention to detail and high levels of accuracy.
- Ability to work under pressure and meet deadlines.
- Strong interpersonal and relationship-building skills.
- Conflict resolution and negotiation skills.
- Teamwork and collaboration.
- Results-driven with a strong sense of accountability.
- Information gathering and investigative skills.
- High level of professionalism and organisational commitment.
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review.
Desired Skills:
- communication skills.
- Computer Networking
- Problem Solving And Decision Making
- Time Management
