Claims Assessor (Automotive) - Kariega Port Elizabeth.
Kwena Human Capital
- Undisclosed
- Permanent Intermediate EE position
-
Kariega
- Posted 13 May 2026 by Kwena Human Capital
- Expires in 34 days
-
Job 2638768
About the position
Our client, a globally renowned automotive manufacturer, is seeking a Claims Assessor to join their dynamic team in Kariega, Port Elizabeth in their NSO Group Service Department.
Brief Role Description
The Claims Assessor will oversee the OEM Warranty and Maintenance Plan Operations, ensuring dealer claims are accurate, compliant, and cost-effective. The role requires adherence to OEM technical standards and a commitment to continuous improvement through the analysis and escalation of claim and repair anomalies.
Duties will include but will not be limited too
- Assess and validate dealer warranty and maintenance plan, claims in line with the company brand standards.
- Ensure Dealer Network compliance with approved warranty policies, technical procedures, and labour time guidelines.
- Monitor and control claim / repair quality and cost through ongoing validation and system-based corrections.
- Engage proactively with dealers to resolve warranty and maintenance plan matters efficiently.
- Provide clear guidance and coaching to improve dealer claim / repair quality accuracy and policy adherence.
- Support internal stakeholders through reporting, risk identification and audit activities.
Requirements
- Motor Mechanic or Auto Electrician Trade Certificate.
- Master or Diagnostic Technician qualification.
- National Diploma or Degree in Mechanical, Electrical Engineering (advantage)
- 5+ years' experience in similar environment.
- Extensive experience in mechanical and electrical fault diagnosis, with a proven ability to solve technical solutions effectively.
- Proven experience engaging with dealers and customers in a retail environment.
Desired Skills:
- Claims process
- Warranty Administration
- Cost Control
- Risk Identification
- Auditing
- Continuous Improvement
Kwena Human Capital
About the agency
INTRODUCTION
From our inception, we have grown steadily to become successful and highly respected suppliers of contract, temp and permanent personnel. Servicing a wide range of national blue chip clients drawn from every sector of industry and commerce.
WHAT WE DO
Operate in specialized verticals
Craft business solutions
Provide contract and permanent recruitment solutions
HOW DO WE DO IT?
In touch with international trends
Extension of our clients
Quick Turn-around times
Close relationships with government authorities
Dynamic database
MISSION
Our Corporate Mission Statement characterizes the culture of our organization:
"To provide our customers with a tailored, continuing service which exceeds expectations and is based upon partnership relationships being recognized as unique by customers."
"To create a corporate culture which empowers the individual, values individual contribution, celebrates the team, encourages personal development, and creates career opportunities for all personnel."
SERVICE PHILOSOPHY
Honest and ethical advice to clients and candidates alike
A commitment to exceeding client service expectations
A commitment to specialisation resulting in a higher level of expertise in Consulting staff
Constant attention to detail
Prompt response to a request for assistance
A fee structure which is both competitive and success based
A commitment to the internal training of consulting staff to ensure continuous development and therefore a higher level of service to our clients and candidates
Highly skilled consultants with vast industry knowledge and business skill
Dedicated account manager to ensure relationship building and understanding of our clients culture, service expectation, procedures and environment
RAPID RESPONSE
Our success is founded on our ability to cultivate and develop long lasting partnerships with our clients. Through such partnerships, we build a sound affinity and understanding of their needs, allowing us to provide them with quality, cost effective solutions – helping them reach their vision timeously and cost effectively.
INTERNATIONAL CAPACITY
An increasing number of our clients are looking overseas for new sources of skilled and experienced candidates. Kwena Human Capital has extensive experience in overseas recruitment. We recruit staff on a temporary, contract and permanent basis and manage the key processes in each case.
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