Claims & Customer Experience Expert -- (Australian Hours) - (Stellenbosch)

About the position

ENVIRONMENT:

Our client, a company transforming the future of bicycle security, is looking for a driven and customer-oriented Claims Consultant to join their team. In this role, you'll manage the full claims process—from first contact to resolution—while ensuring all claims meet policy and regulatory standards. You’ll also play a key role in identifying and investigating potentially fraudulent claims. Ideal candidates bring either experience in the cycling or insurance industries or hold a relevant three-year degree. If you're passionate about delivering excellent service and making a difference in a growing, innovative company, they would love to hear from you.

DUTIES:

• Provide an end-to-end service where you facilitate the whole process from contacting the client to gathering information/evidence, reviewing and validating the evidence, quoting the correct replacement/s, and then facilitating the replacement process.
• You will have to manage and deliver a superior claims service to ensure that all claims are investigated and settled within the limits of the policy coverage. 
• Provide support to the AU / NZ team by providing technical claims and bicycle knowledge.

REQUIREMENTS:

• Passion for providing excellent customer support
• Ability to manage end-to-end claims processes
• Ability to detect fraudulent claims
• Understanding of policy and regulatory compliance

Preferred/Desirable Requirements (any of the following):

• Experience in the cycling industry
• Insurance knowledge
• A three-year degree (in any field)

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Claims
• Customer
• Experience