Centre Manager - Cape Town International Airport
O'Brien Recruitment
- R15,000 - R17,000 per month
- Permanent Intermediate position
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Observatory
- Posted 31 Jul 2025 by O'Brien Recruitment
- Expires in 3 days
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Job 2615870
About the position
Are you an experienced retail leader ready to take charge of a high-performing store in a dynamic airport environment? We are looking for an energetic, customer-focused Centre Manager to oversee operations at Cape Town International Airport.
The Opportunity
In this role, you’ll manage all aspects of the store’s daily operations — from driving sales and profitability to maintaining top-tier service standards. You’ll lead, inspire, and develop your team to deliver exceptional results and ensure every customer enjoys a memorable shopping experience.
Key Responsibilities
Sales & Profitability
- Develop and manage the store sales plan, set individual targets and monitor daily performance.
- Drive sales by engaging with customers and recommending suitable products.
- Identify solutions to maintain and grow sales performance.
People Management & Development
- Recruit, train and motivate a team of Sales Consultants and casual staff.
- Manage work schedules to ensure optimal staffing during peak trading times.
- Conduct performance reviews, manage staff performance and foster positive team morale.
- Deal with minor disciplinary matters in line with company procedures.
Customer Service
- Deliver exceptional customer service and coach your team to do the same.
- Handle customer queries and complaints promptly and professionally.
- Build strong customer relationships to encourage repeat business.
Stock & Operations
- Oversee inventory control, daily stock counts, stock takes and shrinkage management.
- Maintain store presentation standards, merchandising and campaign setups.
- Ensure accurate and timely completion of daily, weekly and monthly paperwork.
- Manage daily cash-ups, banking, control sheets and cash reconciliation.
Requirements
- Essential: Matric certificate.
- Preferred: Relevant tertiary qualification in retail management or commerce.
- Experience: Previous experience in a retail or customer service environment essential. 2+ years’ experience in retail management preferred.
- Proven ability to achieve sales targets.
You’ll Excel In This Role If You Are…
- Assertive, confident and professional.
- Passionate about retail and delivering excellent service.
- Target-driven and adaptable.
- A hands-on leader who motivates by example.
- Organised, solutions-focused and able to work under pressure.
- A good communicator with strong emotional intelligence.
Desired Skills:
- Customer Service
- Relationship Building
- Team Leadership
O'Brien Recruitment
About the agency
O’Brien Recruitment – what is our story and who are we?
O’Brien Recruitment has assisted in connecting the right candidates with the right clients since 1997. We love what we do and we are “POWERED BY PEOPLE” – making a difference in our candidates lives and watching their careers grow and develop is the reason we are in business!
Our Permanent, Temporary and Contract Recruitment Solutions unite talent with top employers across a vast range of industries, from FMCG; Financial Services; Call Centre; Retail to Publishing; Manufacturing; Legal and Hospitality. When you deal with O’Brien Recruitment you are dealing with a team of twenty professionals who are highly capable, knowledgeable and passionate about recruitment.
We pride ourselves on the ability to give our clients and candidates a competitive edge!
We payroll over 400 temps/contractors, and on an annual basis, we place over 350 talented individuals in permanent roles in a large variety of Job Functions from A – Z!
These include: Accountants, Bookkeepers; Call Centre Agents; Debtors Clerks; Engineers; Financial Managers; Graphic Designer; Human Resources; IT Specialists; Journalists; Key Accounts Managers; Legal; Mechanical Fitters; Network Engineers; Office support staff; Portfolio/Project Administrators; Quality Assurance Managers; Receptionists; Sales Executives; Tax Consultants; Unit Trust Administrators; Villa Managers; Welders; X-Ray Testers; Yard Foremen; Zoologists.
Whether you’re progressing to the next step up the career ladder, or building a bespoke recruitment strategy to meet your wider business goals, we help professionals make valuable connections that are crucial to success.
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