About the position
My client based in Cape Town is currently looking for a Business Analyst to join their team on a contract basis.
IT / FINANCE
Qualifications & Experience
- Certified Business Analyst qualification (CBAP, CCBA, FTI, or equivalent preferred)
- Minimum 8+ years' Business Analysis experience
- Proven experience as a Senior Business Analyst on large-scale projects/programmes
- Strong Retail industry experience essential
- Demonstrated experience in Supply Chain and Distribution Centre (DC) environments
- Hands-on experience working on WMS (Warehouse Management Systems) or similar logistics platforms
- Solid experience working across both Agile and Waterfall methodologies
- Experience producing detailed BA artefacts (BRDs, FRS, process maps, user stories, test scenarios)
- Proven track record facilitating cross-functional workshops and stakeholder sessions
- Experience managing and supporting User Acceptance Testing (UAT)
- Familiarity with process modelling and documentation tools (e.g., Visio, BPMN tools, Jira, Confluence or similar)
Responsibilities
- Define and plan the Business Analysis approach and deliverables for the WMS programme
- Engage with business and technical stakeholders to understand business needs and constraints
- Facilitate requirements workshops, interviews, and stakeholder meetings
- Elicit, analyse, validate, and document business and functional requirements
- Produce high-quality documentation including:
- Business Requirements Documents (BRDs)
- Functional Specifications
- User stories and acceptance criteria
- Process maps and workflows
- Document As-Is and To-Be processes and perform gap analysis
- Identify process improvement opportunities aligned to WMS capabilities
- Work closely with project managers, developers, vendors, and architects
- Support solution design by ensuring requirements traceability and clarity
- Coordinate and manage User Acceptance Testing (UAT):
- Define test scenarios and cases
- Support test execution
- Track and resolve defects with stakeholders
- Ensure alignment between business requirements and delivered solutions
- Support change management and business readiness activities
- Provide ongoing stakeholder communication and status feedback
- Assist with rollout, transition, and post-implementation support where required
Competency
- Strong requirements elicitation and analysis skills
- Advanced process mapping and process improvement capability
- Excellent stakeholder engagement and relationship management skills
- Strong workshop facilitation and presentation ability
- High level of analytical and critical thinking
- Strong written and verbal communication skills
- Ability to work across multiple stakeholder levels, from operations to executive
- Strong problem-solving and decision-making ability
- Detail-oriented with strong documentation discipline
- Ability to work independently and manage competing priorities
- Adaptable across Agile and Waterfall delivery environments
- Strong collaboration and teamwork orientation
- Results-driven with a proactive delivery mindset
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review.
Desired Skills:
- Retail
- Supply Chain
- DC exposure
- BRD
