About the position
My client based in Bellville (Northern Suburbs) is currently looking for a Business Analyst to join them on a fixed term contract
IT / Finance
Responsibilities
- Consult with business to identify business problems and opportunities
- Assist with conceptualization, proposal of solution and business case development
- Analyse and decompose relevant business processes and understand the impact on business
- Elicit, analyse, document and maintain business requirements and functional specifications
- Administration, planning and organizing of work to ensure successful and on time delivery
- Align project outcome with business strategy and solution governance
- Ensure that solutions deliver on business expectation
- Align with D365 Consultant and Business Architect on proposed solutions
- Participate in quality assurance and user acceptance testing
- Investigate production incidents and change requests to identify solutions and work with development team to implement solutions
- Provide support and collaborate with project management, change management, training, design, development and testing competencies
- Comply with company policies and procedures, standards and methodologies
- Stay current on industry practices and trends in the short term insurance and Contact Centre Support environments and contribute innovative ideas for the use of technology and improvement of processes
- The ability to provide guidance to business regarding management information trends based on historical information
- Experience
- Commerce, analysis or information systems degree, Business Analyst Certification, Lean Six Sigma exposure, 3-5 years' experience
- Understand the use of process modeling methodologies and tools e.g. Lean and Six sigma / Enterprise Architecture
- Experience in workshop facilitation and communication with stakeholders both internal and external and at different levels of the organization
- Knowledge of Contact Centre operations is essential
- Knowledge of Dynamic365 platform is advantageous
- Experience in the use of project management techniques and methodology advantageous
- Experience with working in an agile environment e.g. scrum, managing product backlogs and writing user stories is essential
- Experience in the short-term insurance industry is advantageous
- Experience in Operations management principles is advantageous
Competencies
- Delivering results and meeting customer expectations
- Relating and networking
- Analysing large data set
- Applying expertise and technology
- Understanding of high-level systems architecture
- High level understanding of Contact centre CRM and Telephone capabilities
- Negotiation skills
- People skills
- Analytical Capacity
- Leadership
If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review
Desired Skills:
- Business analysis
- Business Process Mapping
- Business Process Analysis
- Requirement Gathering
- User Acceptance Testing
- Functional Requirements
- Requirements Gathering
