About the position
One of our clients in the insurance industry in South Africa is looking for the services of a Business Analyst in the Business Change department which will be based in Gauteng.
The Business Analyst will play a critical role in supporting the Specialist Solutions -wide as-is landscape assessment across 10 unique specialist insurance entities.
Responsibilities:
- Stakeholder Engagement & Coordination
- Engage with representatives across all 10 specialist entities to build relationships and gather information.
- Facilitate workshops, interviews, and working sessions with functional and technical stakeholders.
- Serve as the liaison between central project leadership and each entity.
- Data Collection & Analysis:
- Develop, refine, and distribute data collection tools (e.g., surveys, templates, interview guides).
- Collect, validate, and analyze data on operating models, systems, processes, automation, and document storage practices.
- Identify patterns, pain points, duplication, or opportunities across the entities.
- Documentation & Mapping:
- Prepare detailed current-state documentation, including process maps, system inventories, and functional overviews.
- Create process heatmaps and maturity assessments per entity.
- Produce comparison matrices, dashboards, and executive summaries to communicate findings.
- Insight Generation & Recommendations
- Support synthesis of findings
- Contribute to defining potential future-state or improvement areas.
- Work collaboratively with the project team to support roadmap development.
- Reporting & Presentation
- Prepare clear and concise reports, presentations, and briefing materials for senior stakeholders.
- Assist with the development of an executive view of the landscape and entity-specific scorecards.
Qualifications and Experience:
- Minimum 5 years' experience as a Business Analyst, with at least 2 years in the insurance or financial services sector.
- - Proven experience in operating model assessment, process mapping, and system analysis.
- Experience working across multiple business units or in decentralized environments.
- Familiarity with insurance value chain (underwriting, policy admin, claims, finance) is a strong advantage. - Degree related to commerce, analysis or information systems e.g. B. Comm, B.Sc., B Tech or B.Eng
- Relevant Tertiary Business Management, IT Qualification or Certificate or Diploma in Business process analysis form industry recognised training institution
Competencies:
- Compement: Comfortable working with diverse business units, navigating sensitivities
- Process Modelling: Proficient in process modelling tools
- Data Analysis: Strong Excel skills; ability to interpret structured and unstructured data Documentation: Excellent written communication skills and attention to detail
- Communication: Strong interpersonal and presentation skills
- Facilitation: Ability to run structured workshops and elicitation sessions
- Initiative: Proactive in identifying gaps and pushing for clarity or completeness
Desired Skills:
- Business Analyst
- Change Management
- Communication skills
- Data Modelling
Desired Qualification Level:
