About the position
Our client is seeking a Spanish-speaking Benefits Consular Team Leader who will be responsible for guiding clients through health benefits, supporting enrollment, and overseeing team performance. The role blends client education, operational oversight, and collaborative teamwork with a strong emphasis on customer service and regulatory compliance.
Key Responsibilities:
- Client Education: Help members understand their healthcare benefits in a clear, supportive manner.
- Enrollment Support: Assist clients in navigating enrollment platforms to select appropriate plans.
- Communication & Support: Respond to client inquiries through phone, email, and text. Lead meetings, manage escalations, and maintain positive communication with HR.
- Team Collaboration: Work closely with internal teams to ensure a smooth enrollment process and a positive client experience.
- System & Compliance Use: Operate internal platforms for communication and training; ensure adherence to HIPAA regulations.
- Team Management: Monitor performance, provide feedback, implement management directives, and support hiring and onboarding efforts.
- Additional Duties: Handle escalated issues, assist with case resolution, and address management-related tasks.
Skills & Qualifications:
- Customer-Oriented: Strong commitment to client satisfaction and advocacy.
- Self-Starter: Highly motivated, analytical, and capable of independent problem-solving.
- Collaborative: Able to lead and influence teams effectively.
- Detail-Oriented: Works well under pressure while maintaining accuracy and adherence to processes.
- Strong Communicator: Skilled in adapting communication to different audiences and managing stress during peak periods.
- Flexible & Adaptable: Comfortable adjusting to changing workflows and priorities.
- Analytical Mindset: Objective in performance evaluation and decision-making.
Technical & Interpersonal Abilities:
- Basic understanding of employee benefits and insurance regulations.
- Proficient in written/verbal communication and tech platforms.
- Strong organizational, mathematical, and data-processing skills.
- High level of empathy, confidentiality, and professional conduct.
- Effective in both independent work and team environments.
Education & Experience:
- High school diploma or equivalent required.
- Health & Life insurance license preferred but not required.
- Background in customer service, hospitality, healthcare, insurance, or office administration is a plus.
Physical Requirements:
- Must be able to work for extended periods at a desk and computer.
- This position is fully remote
Desired Skills:
- Benefits Knowledge
- Regulatory Understanding
- Interpersonal Skills
- Communication Proficiency
- Empathy
