Benefits Consular

About the position

Our client in the Healthcare administration and support services sector is seeking a compassionate, detail-oriented Spanish-Speaking Benefits Consular to join their team. In this role, you will be responsible for guiding clients through their benefits options, assisting them in making informed decisions, and ensuring they understand their coverage and eligibility — all while providing exceptional service in both English and Spanish.
Key Responsibilities:

• Member Education: Help members understand their health plans and benefits clearly and accurately.
• Enrollment Support: Assist members with navigating the enrollment platform to select suitable benefit plans.
• Customer Service: Respond to inquiries via phone, email, or text with empathy and professionalism.
• System Usage: Use internal platforms for communication and training.
• Regulatory Compliance: Maintain a strong understanding of and adherence to HIPAA, POPIA, and SANC regulations.
• Other Duties: Perform additional related tasks as needed.

Skills & Qualifications:

• Customer Care: Empathy, patience, and professionalism in addressing member concerns.
• Detail-Oriented: Ability to follow procedures accurately and manage information efficiently.
• Communication: Clear, adaptive communication across various channels and audiences.
• Problem-Solving: Analytical thinking to resolve issues and support members effectively.
• Adaptability: Flexibility to handle different situations and shifting workflows.
• Technical Proficiency: Comfortable using multiple platforms and tools; capable of performing basic math and managing data.

Education & Experience:

• High school diploma or equivalent required.
• Preferred background in customer service, insurance, healthcare, billing, or hospitality.
• Experience providing client-focused solutions.

Work Environment:

• Primarily desk-based work involving extended computer use.
• This position is fully remote

Desired Skills:

• HIPAA
• POPIA
• and SANC regulations
• Spanish
• Customer Care
• Communication skills
• Problem-Solving