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EQPlus

Assistant Vice President - Cloud Architecture (Contact Centre/CCaaS)

EQPlus

  • Undisclosed
  • Permanent Specialist position
  • Cape Town Region
  • Posted 28 Aug 2025 by EQPlus
  • Expires in 33 days
  • Job 2620790
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About the position

Our Client is an established and innovative global services company is seeking top talent to join its cloud architecture team. The company partners with global clients using a data and AI-led approach to reinvent business models, drive business outcomes, and unlock growth with speed. With deep expertise in analytics, digital operations, and cloud technologies, the company transforms enterprise operations and enhances customer experience across multiple industries including insurance, healthcare, banking, and retail.

They are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities.

Responsibilities:

  • Lead the design and implementation of micro-services-based architectures for cloud contact center solutions
  • Develop and implement innovative digital contact center solutions incorporating AI technologies (chatbots, voice bots, sentiment analysis) and multi-channel interactions (voice, chat, video, social media)
  • Collaborate with cross-functional teams (engineering, product, operations) to ensure seamless integration of CCaaS solutions with enterprise systems
  • Stay abreast of the latest advancements in contact center technologies and cloud platforms, translating innovations into actionable strategies
  • Provide thought leadership and guidance on contact center transformation initiatives, including process optimization, workforce management, and customer journey mapping
  • Contribute to the development of best practices and standards for CCaaS architecture and implementation

Qualifications:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
  • Certifications in relevant CCaaS technologies (e.g., AWS Certified Solutions Architect - Contact Center)
  • Proven expertise in designing and implementing contact center architectures, including micro-services-based approaches
  • Strong understanding of AI/ML technologies and their application within the contact center domain
  • Experience in designing and implementing multi-channel contact center solutions (voice, chat, video, social media)
  • Experience in relevant industry domains (insurance, utilities, healthcare) is a plus
  • Contributions to open-source projects or publications related to contact center technologies are advantageous

Desired Skills:

  • Cloud Architecture
  • Contact Center
  • CCaaS
  • AI/ML Integration
  • Multi-channel Solutions
  • Microservices
  • Digital Transformation
  • AWS

Desired Work Experience:

  • More than 10 years

Desired Qualification Level:

  • Degree

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EQPlus

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About the agency

EQPlus is a Specialist IT & Financial Recruitment Consultancy with a team of highly experienced staff and shareholders, representative of South Africa's unique diversity. EQPlus is a Specialist Resourcing Services organization, specialising in the provision of contracting staff, permanent staff as well as Executive Search. We do IT your way. EQPlus is a leading provider of IT and Financial talent, on all levels of your business Founded in 1999, the dynamic team at EQPlus focusses on the following business units: EQ Resourcing EQPlus is able to supply top quality technical specialists in all technologies e.g. Mobile Technologies, Java, C#, SQL, Oracle, COBOL, Natural – all levels. EQ PLUS ensures that the candidate match the client’s skills requirement and the culture of the organisation. EQ Plus provides a personal service of exceptional value. EQ Professional Services EQPlus is highly experienced in the sourcing of Programme and Project Managers for short and long term positions, both local and internationally. Business Analysts/Business Process skills are also available with experience across multiple leading BA methodologies. EQ Staffing Solutions EQ Staffing solutions is designed to meet your needs, be it Teams, Fixed price or Executive search. Our offering includes bespoke application development skills across all the enterprise development platforms and technologies over the full lifecycle of a project. Why EQPLUS We have a track record of excellent service delivery on small and large scale recruitment projects. •Our team of inspirational bright minds enables us to provide business leadership in our field. •We provide Technology Expertise, using state of the art Recruitment Intellectual Property •We consistently provide quality candidates, at great value for money with passionate service delivery. •We serve clients and candidates spanning the technology and geographic landscape of South Africa. •We are a Total Talent Solution Centre of Excellence and have specialists that focus on the IT Industry. •We provide Executive Search appointments, Independent Contractors and Permanent Appointments including: oArchitects, oBusiness Analysts, oProject Managers, oAnalyst Programmers (Java, C#, PHP, Web Logic, SQL, Cobol, Universe, SAP, Oracle etc.) oNetwork Engineers (up to CCIE level). oMicrosoft Technology experts, oJava Application Development experts and oMobile Development experts. oFinancial Industry Professionals.

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