Area Manager Clothing at PnP

About the position

Role Summary

The Area Manager is responsible for leading and driving performance across a portfolio of Pick n Pay Clothing stores within a defined region. The role focuses on delivering profitable sales growth, operational excellence, and exceptional customer experience through strong leadership, commercial acumen, and consistent execution of brand standards.

This role ensures that all stores operate effectively by driving performance, developing Store Managers, and ensuring alignment to company strategy, policies, and operational standards. The Area Manager plays a key role in achieving regional targets, improving store performance, and building a high-performing, customer-focused retail culture.

Requirements

Matric / Grade 12 (NQF Level 4 equivalent)

Diploma or Degree in Retail, Business, or related field

5-8 years' experience in retail clothing, with at least 3 years in a multi-store or senior management role

Strong experience in store operations, sales, and people management

Computer literate (MS Office, Teams, reporting systems e.g. SAP)

Valid driver's license and willingness to travel between stores

Ability to work retail hours where required

Behavioral Competencies

Strong leadership and people development capability

Excellent communication and stakeholder management

Customer-centric mindset

Results-driven and commercially focused

Decisive and resilient in a fast-paced environment

Ability to influence and drive performance across multiple teams

Technical Competencies:

Strong retail clothing business and commercial acumen

Multi-store performance management

Sales and KPI analysis

Financial and cost management

Stock management, shrinkage and risk control

Visual merchandising execution

Operational compliance and audit management

Workforce planning and talent development

Key Responsibilities

Sales Growth & Profitability

• Drive sales growth and profitability across all stores in the region
• Monitor and analyse store performance, identifying trends and opportunities
• Ensure achievement of regional sales targets, KPIs, and budgets
• Implement and track action plans to improve underperforming stores
• Drive effective execution of promotions, campaigns, and seasonal changes

Operational Excellence & Risk Management

• Ensure all stores operate in line with company policies, procedures, and compliance standards
• Monitor and manage stock control, shrinkage, and loss prevention across stores
• Ensure effective execution of store operations, administration, and reporting
• Conduct regular store visits and audits to ensure standards are maintained
• Ensure compliance with OHS and security standards

Customer Experience & Brand Standards

• Drive a customer-first culture across all stores
• Ensure consistent delivery of exceptional customer service
• Maintain high standards of visual merchandising and store presentation
• Ensure execution of the customer journey and brand standards

People Leadership & Talent Development

• Lead, coach, and develop Store Managers and store teams
• Build a high-performance culture focused on accountability and results
• Drive performance management, succession planning, and talent development
• Support recruitment and onboarding of store teams
• Ensure effective workforce planning and scheduling across stores

Stakeholder Management

• Partner with regional leadership, HR, supply chain, and support functions
• Ensure alignment between stores and head office strategies
• Communicate business priorities and drive execution at store level

Reporting & Performance Management

• Review and analyse regional performance reports (sales, GP, stock, shrinkage)
• Provide insights and recommendations to improve performance
• Ensure accurate and timely reporting across all stores

Closing date - 03 April 2026