About the position
Our client is seeking a detail-oriented Application Support Engineer to join their Business Process Management team. This role is ideal for a systems-focused professional who enjoys troubleshooting, process improvement, systems administration, and supporting business-critical applications. The successful candidate will play a key role in optimising operational processes, supporting integration projects, and ensuring the effective performance of business systems.
Key Responsibilities
- Assist with the administration and maintenance of business applications and system settings
- Support system security, user access management, and governance controls
- Assist with operational and management reporting requirements
- Coordinate user training sessions and support system adoption initiatives
- Identify process inefficiencies and recommend system-based improvements
- Develop solutions to bridge operational and system gaps using analytical and technical approaches
- Document business processes, procedures, and user guides
- Manage and coordinate application support and helpdesk activities
- Assist with integration projects, application upgrades, testing, and automation initiatives
- Support ad hoc reporting and operational requests as required
Requirements
- Matric or equivalent qualification
- CargoWise Specialist Certification (essential)
- CargoWise Professional Certification (advantageous)
- Tertiary qualification and industry experience highly advantageous
- Intermediate Microsoft Excel skills
- High level of computer literacy
- Strong understanding of operational processes and systems administration
Skills & Competencies
- Excellent analytical and problem-solving abilities
- Strong communication and stakeholder engagement skills
- Ability to manage multiple priorities under pressure
- High attention to detail and accuracy
- Strong time management and organisational skills
- Ability to work independently and within a team environment
- Systems-thinking mindset with a focus on process improvement
- Experience with troubleshooting, user support, testing, and documentation
Please ensure your CV includes your full names as reflected on official documentation.
Only shortlisted candidates will be contacted.
Submit your CV to [Email Address Removed] or call [Phone Number Removed];.
Visit our website for more exciting career opportunities: [URL Removed]
Correspondence will only be conducted with short listed candidates. Should you not hear from us within 4 days, please consider your application unsuccessful.
Desired Skills:
- Support Engineer
- systems administration
- Intermediate Microsoft Excel skills
