About the position
My client based in Cape Town (North) is currently looking for an Application Support Analyst / Technical Business Analyst to join them on an independent contract basis
Contract / Hybrid / Cape Town
About The Position
The IT Support team at my client operative in the Investments domain requires an Application Support analyst to complement the existing support team, who are responsible for the day-to-day tasks associated with supporting, maintaining, monitoring, and enhancing the key business systems. The analyst will be assigned as the analyst responsible (Product Owner) for specific business systems and the backup analyst for other business systems. The role will include both planned work (Projects) and responsive work. (Incidents and support requests). The role will include occasional after-hours work and may include standby responsibilities. The role will require occasional travel to Johannesburg.
The Support Analyst will report to the IT Operations Manager.
Key Responsibilities
- Performing impact assessments on BAU changes and support requests received from business, clients and vendors.
- Gathering information and analysing user requirements for business process improvements and system enhancements.
- Writing business and functional specifications for business process and/or system enhancements.
- Engaging with outsourced partners to complete requirement specifications and impact assessments.
- Integration analysis, data analysis, dash-boarding and reporting specifications.
- Perform analysis to compile detailed specifications that cover client and system setup requirements for migration onto and off the investment platform.
- Engage with Project Business analysts to provide post-project implementation support to the business and to define the support model.
- Support, analyse and respond to business requests that relate to BAU issues and project implementations.
- Work with key stakeholders to ensure business requirements, rules and controls are documented and signed off.
- Facilitate regular forums where the backlog of work is prioritised by key stakeholders.
- Participate in formal application change control processes.
- Participate in formal incident management processes with both internal and external (Outsourced) teams.
Secondary Responsibilities (outside Of KPA)
- Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process.
- Coach and Train members of the IT support team as part of the Cross-Skilling initiative.
Minimum Qualification And Experience
- Matric (Grade 12) and a relevant IT tertiary qualification.
- A formal Business Analysis certification.
- Minimum of 5 years' experience in a similar role.
- Collective Investment Schemes experience is essential.
- Experience in Microsoft Dynamics 365 -CRM would be beneficial.
- BI experience would be beneficial.
- Experience in System Analysis and Design would be beneficial.
Technical Competencies
- Strong working knowledge of administrative business processes, data environment analysis and reporting analysis is essential.
- Ability to write SQL queries to an intermediate level.
- Ability to perform process mapping and design.
- Ability to compile test plans and test cases.
- Ability to transfer knowledge to users, trainers and peers.
- Strong facilitation skills for meetings, workshops and forums.
- Ability to package and present analysis with recommendations to management and executive teams.
- Strong working knowledge of API integrations.
Behavioral Competencies
- Strong attention to detail.
- Proactive approach.
- Customer focused
- Cultivates a culture of innovation.
- Ability to frame problems and develop solutions aligned to strategic objectives.
- Ability to work in complex, changing environments.
- Collaboration, resilience and driving results.
- Ability to perform well under pressure.
- Willingness to learn new systems.
Desired Skills:
- Investment
- SQL
- api
- application
- systems analysis
- Business Analysis
Desired Work Experience:
Desired Qualification Level:
