About the position
Application Support Analyst
We're looking for an Intermediate Application Support Analyst to join a fast-paced, solutions-driven IT Support team. This role is at the heart of supporting, maintaining, and enhancing mission-critical business systems.
This isn't your typical support desk job - you'll act as a Product Owner for key systems, playing a vital role in both long-term projects and high-impact daily support. You'll work closely with internal teams, vendors, and partners to deliver tech solutions that power innovation in the financial services space.
What You'll Be Doing:
- Own and support key business applications and act as the go-to for incident management and system enhancements.
- Translate business needs into functional and technical requirements.
- Perform impact analysis on system changes, migrations, and support requests.
- Dive into data and integration analysis - think dashboards, reporting specs, and complex system migrations.
- Collaborate with outsourced development partners and internal teams.
- Support post-implementation projects and define the support models.
- Facilitate stakeholder workshops to prioritize backlogs and maintain transparency.
- Get involved in change control and incident management processes.
- Occasionally travel to Johannesburg and be available for after-hours support when needed.
What You Bring to the Table:
- Matric + a relevant IT qualification.
- Formal certification in Business Analysis.
- At least 5 years' experience in a similar application support role.
- Collective Investment Schemes experience is essential.
- Exposure to Microsoft Dynamics 365 CRM, BI tools, and system analysis is a bonus.
- Intermediate SQL skills and understanding of API integrations.
- Proven experience in process mapping, test planning, and stakeholder facilitation.
Desired Skills:
- Application Support
- Business support systems
- Application System Support
Desired Work Experience:
Desired Qualification Level:
