About the position
Can you lead people, tighten processes, and keep a high-volume operation running like clockwork?
Join a well-established South African legal firm with a strong national footprint, known for delivering specialised solutions to major financial institutions and corporate clients.
Purpose of the Role
Take full ownership of operational delivery within a high-volume legal environment—leading a team, managing processes end-to-end, and ensuring accuracy, compliance, and efficiency across multiple portfolios.
Key Responsibilities
Team Leadership & Performance
- Manage day-to-day activities of staff members.
- Conduct staff training, mentoring, and performance evaluations.
- Drive accountability and maintain team productivity in a pressurised environment.
Process & Portfolio Management
- Oversee the full legal process lifecycle (S129 to Summons to Judgement).
- Ensure all rules, workflows, and processes are correctly applied per portfolio.
- Monitor system processes, updates, and data imports for accuracy and efficiency.
Client & Operational Delivery
- Attend to client queries and ensure consistent, professional reporting.
- Manage monthly and annual audit requirements.
- Provide regular operational feedback and insights.
Systems & Continuous Improvement
- Identify system enhancement opportunities and process inefficiencies.
- Develop and maintain process documentation and training manuals.
- Ensure all templates are accurate, standardised, and correctly stored.
Administration & Compliance
- Assist with document management, including scanning, filing, and SLA storage.
- Manage sheriff updates and related tracking.
Requirements
- Strong administrative and process-driven mindset.
- High attention to detail with a meticulous working style.
- Proven ability to work effectively within a team and lead others.
- Experience operating in a high-pressure, high-volume environment.
- Quick learner with the ability to adapt to systems and processes.
- Strong interpersonal and communication skills.
- Experience using Excalibur (advantageous).
Additional Notes
- Candidates do not need to come from a legal background.
- Exposure to structured, process-heavy environments (e.g., finance, collections, operations) will be highly beneficial.
The proposed salary for the role is R30k - R35k per month - the final offer will depend on experience and skills.
Desired Skills:
- team management
- process management
- administration
- compliance
